| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is FREE by international mail worldwide. (Except for 10th-24th December) |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please "contact us" by E-mail within 72 hours of receiving the product. |
| What is your full terms & conditions policy? |
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Please see our Terms & Conditions for complete details regarding our return policy. |
| When will my order ship? |
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Most order are custom made to order and then hallmarked in the Dublin Assay office. This generally takes 20 days approximately, from order date to ship date. Most order are delivered by regular international mail in 7-10 days. You will receive a E-mail shipment confirmation when your order has shipped |
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