Terms & Conditions

Welcome to Claddagh Store. Throughout these Terms & Conditions, the words “we”, “us” and “our” refer to Claddagh Store.

By visiting our website, creating an account or purchasing any product from us, you agree to comply with these Terms & Conditions together with our Privacy Policy, Shipping Policy, Returns Policy and any other policies published on our website.

These Terms apply to all visitors, customers, browsers and anyone who accesses or uses this website.

We reserve the right to amend or update these Terms at any time. Any changes become effective immediately upon publication on this website. Continued use of our website constitutes acceptance of the revised Terms.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your country or region.

You agree not to use our website or products:

• For any unlawful purpose.
• To violate any applicable local, national or international laws.
• To infringe the intellectual property rights of others.
• To transmit viruses, malware or other harmful software.
• To interfere with the operation or security of this website.

Any breach of these Terms may result in the suspension or permanent termination of your access to our website and services.

2. General Conditions

We reserve the right to refuse service, cancel orders or terminate accounts where we reasonably believe these Terms have been breached or where necessary to protect our business, customers or website.

While payment information is processed securely through trusted payment providers using encrypted connections, other information you submit through the website may pass across different communications networks as required for normal website operation.

You agree not to reproduce, duplicate, copy, sell or exploit any part of this website or its content without our prior written permission.

3. Website Information

We make every reasonable effort to ensure that the information on our website is accurate and up to date. However, we cannot guarantee that every description, image, specification or piece of information will always be complete, current or free from errors.

Information published on this website is provided for general guidance only and should not be relied upon as professional advice.

We reserve the right to correct errors, update information or modify website content at any time without prior notice.

4. Products & Pricing

All prices displayed on our website are subject to change without prior notice.

Although we make every effort to accurately display our jewellery, precious metals, gemstones and product images, colours may vary slightly depending on your screen or device.

We reserve the right to:

• Modify product prices.
• Limit quantities available for purchase.
• Withdraw products from sale at any time.
• Refuse sales where prohibited by law.

Availability of products is not guaranteed until your order has been accepted and processed.

5. Product Availability

Many of our jewellery pieces are handcrafted in Ireland or produced in limited quantities. As a result, availability may occasionally change before an order is processed.

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible to offer:

• A full refund.
• A suitable alternative product.
• The option to wait until the item becomes available.

We reserve the right to discontinue any product without prior notice.

6. Orders & Billing Information

By placing an order, you agree to provide complete, accurate and current billing, shipping and contact information.

We reserve the right to refuse, limit or cancel orders where we reasonably believe that:

• Incorrect information has been provided.
• Fraudulent activity is suspected.
• An order has been placed by a reseller or distributor.
• Multiple orders have been placed to circumvent purchasing limits.

If we need to cancel or amend your order, we will make reasonable efforts to contact you using the email address or telephone number provided during checkout.

7. Optional Third-Party Tools

From time to time, we may provide access to third-party tools, applications or services to enhance your experience on our website.

These tools are provided “as is” and “as available”. We do not monitor, control or endorse these third-party services and make no warranties regarding their availability, functionality or suitability.

Your use of any third-party tools is entirely at your own discretion and subject to the terms and conditions of the respective provider.

8. Third-Party Links

Our website may contain links to third-party websites, products or services that are provided solely for your convenience.

Claddagh Store has no control over these external websites and is not responsible for their content, privacy practices, availability or accuracy.

We recommend reviewing the privacy policies and terms of any third-party website before providing personal information or completing a transaction.

Any dealings you have with third-party providers are entirely between you and that provider.

9. Customer Reviews & User Content

If you submit reviews, photographs, comments, suggestions or other content to Claddagh Store, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, edit, display and distribute that content in connection with our business.

By submitting content, you confirm that:

• You own or have permission to use the content.
• The content does not infringe the rights of any third party.
• The information provided is truthful and accurate.
• The content does not contain unlawful, offensive or defamatory material.
• The content does not contain viruses or malicious software.

We reserve the right, but are under no obligation, to review, edit or remove any content submitted to our website where we believe it breaches these Terms or applicable law.

10. Privacy

Your privacy is important to us.

Any personal information collected through this website is handled in accordance with our Privacy Policy, which explains how we collect, use, store and protect your information.

By using our website, you consent to the processing of your personal information as described in our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery times or product availability.

We reserve the right to correct any errors, update information or cancel orders where incorrect information has been published, including after an order has been submitted.

Unless required by law, we are under no obligation to update information appearing on the website on a continuous basis.

12. Prohibited Uses

You agree not to use this website:

• For any unlawful purpose.
• To violate any local, national or international law.
• To infringe intellectual property rights.
• To harass, abuse, threaten or discriminate against others.
• To submit false or misleading information.
• To upload viruses, malware or malicious code.
• To collect or misuse the personal information of others.
• To spam, scrape, crawl or interfere with the operation of the website.
• To bypass or interfere with the website’s security features.

We reserve the right to suspend or permanently terminate access to our website where these Terms have been breached.

13. Disclaimer of Warranties & Limitation of Liability

We strive to ensure that our website operates reliably and that the information provided is accurate. However, we cannot guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

To the fullest extent permitted by law, all products, services and website content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Except where prohibited by law, Claddagh Store shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from:

• Your use of this website.
• Your inability to access this website.
• Any delay or interruption of service.
• Errors or omissions contained within the website.
• The purchase or use of products supplied by Claddagh Store.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection legislation.

14. Discounts & Promotional Offers

Unless otherwise stated, discount codes and promotional offers apply only to full-priced items and cannot be combined with any other offer, promotion or discount.

Claddagh Store reserves the right to modify, suspend or withdraw any promotional offer or discount code at any time without prior notice.

Promotional offers have no cash value and cannot be exchanged for cash or credit unless required by applicable law.

15. Indemnification

You agree to indemnify, defend and hold harmless Claddagh Store, its owners, employees, affiliates, suppliers, service providers and partners from any claims, liabilities, damages, losses, expenses or legal costs arising from:

• Your breach of these Terms & Conditions.
• Your misuse of this website.
• Your violation of any applicable law.
• Your infringement of the rights of any third party.

This obligation will survive the termination of your use of our website.

16. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms.

The remainder of these Terms & Conditions shall continue in full force and effect.

17. Termination

These Terms & Conditions remain effective until terminated by either you or Claddagh Store.

You may stop using our website at any time.

We reserve the right to suspend or terminate your access immediately, without prior notice, if we reasonably believe that you have breached these Terms or have engaged in unlawful or fraudulent activity.

Termination shall not affect any rights or obligations that arose before termination.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns Policy and any other policies published on our website, constitute the entire agreement between you and Claddagh Store regarding your use of this website.

They supersede all previous agreements, communications or understandings relating to your use of the website.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Ireland.

Any disputes arising from the use of this website or the purchase of products from Claddagh Store shall be subject to the exclusive jurisdiction of the Irish courts, unless mandatory consumer protection laws in your country of residence provide otherwise.

20. Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time to reflect changes in our business, legal requirements or website functionality.

Any updates will be published on this page and become effective immediately upon publication unless otherwise stated.

We encourage customers to review these Terms periodically to remain informed of any changes.

21. Shipping, Delivery & Limitation of Liability

We carefully package every order before dispatch and work with trusted postal and courier partners to deliver your jewellery safely.

Once an order has been dispatched, delivery times are the responsibility of the shipping carrier. While we will always assist in resolving delivery issues where possible, Claddagh Store cannot accept liability for delays caused by customs authorities, postal services, courier companies, weather events or circumstances beyond our reasonable control.

Our liability for any claim relating to an order shall never exceed the purchase price paid for the affected product, except where prohibited by applicable law.

22. Customs Duties & Import Taxes

Customers ordering from outside Ireland may be required to pay customs duties, import taxes, VAT or other government charges depending on the destination country’s regulations.

These charges are not included in the prices displayed on our website unless explicitly stated during checkout.

Customers are solely responsible for understanding and paying any applicable customs duties, import taxes or VAT required by their local authorities.

Claddagh Store cannot reimburse customs charges or VAT paid to local authorities unless required by applicable law.

23. Product Reviews

Customers who have purchased products from Claddagh Store may be invited to submit ratings, reviews and photographs relating to their purchase.

By submitting a review or other content, you confirm that:

• You are the author or have permission to submit the content.
• Your review is honest and based on your genuine experience.
• Your submission does not infringe any copyright, trademark or other legal rights.
• Your submission is not defamatory, offensive, misleading or unlawful.

You grant Claddagh Store a worldwide, perpetual, royalty-free, non-exclusive licence to display, reproduce, edit, publish and use your submitted content in connection with our website, marketing and promotional activities.

We reserve the right to edit, refuse or remove reviews that breach these Terms or applicable law.

24. Product Descriptions

We make every reasonable effort to ensure that product descriptions, specifications, images and pricing are accurate.

However, occasional errors may occur and we cannot guarantee that every description or image will always be completely accurate, current or free from typographical errors.

If we discover a material error relating to a product you have ordered, we will contact you before processing your order whenever reasonably possible.

25. Related Store Policies

Your use of Claddagh Store is also governed by our other published policies, including our:

• Privacy Policy
• Shipping Policy
• Returns & Refund Policy
• Ring Exchange Policy

These policies form part of these Terms & Conditions and should be read together with this agreement.

26. Website Errors

Although we strive to maintain accurate information, occasional typographical errors, pricing inaccuracies or technical issues may occur.

We reserve the right to correct any errors, amend information or cancel affected orders without prior notice where permitted by law.

Nothing contained on this website shall limit your statutory consumer rights.

27. Contact Information

If you have any questions regarding these Terms & Conditions, your order or any of our policies, please contact our Customer Support team.

28. Product Pricing

As an online retailer, product prices may change from time to time due to fluctuations in precious metal prices, gemstone costs, exchange rates, supplier pricing, market conditions and customer demand.

Prices displayed on our website are valid only at the time an order is placed and accepted.

Price changes that occur after an order has been completed do not entitle customers to a refund of the difference or to future price protection unless expressly stated as part of a promotion.